PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from discipleskincare.com.

Disciple Skincare Ltd. is registered in England and Wales, located in London, United Kingdom. We are also known as the data controller. The discipeskincare.com  website, is owned and operated by us.

In order to fulfil your order, we need to know certain personal information collected at time of order. The information we hold will consist of but not be limited to the following: Title; Name; Address; Mailing Preference flags such as ‘Do not mail, or Do not email; Products purchased from us in the past including their cost; Telephone number(this will only be used for matters relating to your order); email address Credit card details are encrypted after data entry and are not stored on our systems once used.  We do not collect any Special Category Data (sensitive data) such as race, religion, biometrics or health data.

It is our policy that your information is private and confidential. Accordingly, the personal information you provide to us is stored in a secure location and is accessible only by designated staff.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies.
    - “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
  
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information including credit card numbers, email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW WE USE YOUR INFORMATION

The Personal Information we may collect may include:

  • When you create an account, your first and last name; contact information, such as your address, telephone number, or e-mail address; your age; and your selected home location for your account;
  • If you choose to make a purchase, your payment information; and
  • Any other Personal Information that you voluntarily choose to submit to us or to a Website.

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

-Communicate with you;
-Screen our orders for potential risk or fraud; and
-When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

ACCOUNT REGISTRATION AND SECURITY

When you make a purchase through our website, you must either register for a Disciple Skincare account (an “Account”) or check out as a guest. If you choose to make a purchase as a guest, you will still be required to provide certain personal information to allow us to process your order. When you make a purchase with us through the website, you agree: (i) that you will provide complete and accurate information about yourself; and (ii) if you have registered for an Account, to promptly update such information as it changes to ensure that it is kept accurate and complete. You are solely responsible for the accuracy of all information that you provide to Disciple Skincare, regardless of whether you register for an Account or purchase as a guest. In the event that you do not provide or update such information, or Disciple Skincare  has reasonable grounds to suspect that you have not provided or updated such information, Disciple Skincare shall have the right, in its sole and absolute discretion, to prevent you from using any of its Websites.

If you have registered for an Account, it is your sole and absolute responsibility to keep the password and other information provided to you by Disciple Skincare confidential and secure. In the event that your password and/or Account are used without your consent or that you discover any other breach of security, you agree to promptly notify Disciple Skincare via the section of our contact page. We are not responsible for your failure to comply with this clause, or for any delay in shutting down your Account after you have reported a breach of security to us. You are solely responsible for any and all activities which occur under your Account.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR DATA

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store, you can read more about how Shopify uses your Personal Information. We also use Google Analytics to help us understand how our customers use the Site- you can read more about how Google uses your Personal Information and you can also opt-out of Google Analytics.

We may use or disclose your Personal Information to:

  • Operate a Website in accordance with its terms and conditions,
  • Facilitate a purchase you choose to make using a Website, including facilitating payment for your purchase;
  • Notify you when an order you have made using a Website is ready for pick-up or delivery;
  • Respond to your questions or inquiries;
  • Conduct market research and surveys;
  • Conduct promotional activities, including contests, in association with a Website;
  • Improve our products, services and our Website(s);
  • Supply you with requested information;
  • Send you informational or promotional communications that you have agreed to receive;
  • Carry out other purposes that are disclosed to you and to which you consent; and/or
  • Carry out any other purpose permitted or required by law.

We reserve the right to transfer any Personal Information we have about you in the event that we merge with or are acquired by a third party or should any such transaction be proposed.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

How we use your information to improve our service and our products:
We may hold any feedback/enquiries from individuals relating to customer service or product analysis to help us to improve in these areas. Customer feedback may be used within our product developments and/or on our websites. If at any time you wish this information to be removed, erased or not used in any such way please make this clear in your communication with us or write to us at the address below.

TARGETED ADVERTISING

Analytics cookie: These kinds of cookies recognise and count the number of website visitors as well as providing other information about the visit such as duration, route through the website and where the visitor came from. This information helps us to improve the way our website works, for example by making sure users find what they need easily.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page.

You can opt out of targeted advertising by:

    FACEBOOK
    GOOGLE 
    BING 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

Social Media cookies: These kinds of cookies are placed by social media companies when you use their features on another site, for example if you play embedded audio or video, click a Facebook “like” or sent a tweet. These features may involve the relevant companies using cookies to collect information relating to your visit to our website or your interaction with their services or otherwise. Click the following links for further information including how to opt out where this is possible:Facebook, Twitter, Google Plus, LinkedIn, Pinterest, Instagram,

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us  by mail using the details provided below: A31 Ugli Campus, White City, LND, W12 7SB, United Kingdom